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Privacy Policy

What Information Do We Collect and How Is It Used?
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Your Privacy Matters: Understanding Our Commitment to You

This policy describes the information we collect online at mh-usa.com and through phone, email, and other electronic and written communications with you. Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. By accessing or using this Website, you agree to this privacy policy. This policy may change from time to time. Your continued use of this Website after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.

Information We Collect

We collect several types of information from you in various ways when you interact with us, including:

  • Personal Information: Your name, postal address, telephone number, credit/debit card or other payment method information, date of birth, and e-mail address.
  • Technical Information: Information about your internet connection, the equipment you use to access our Website, and usage details.

How We Collect Information

We collect this information directly from you when you provide it to us, automatically as you navigate through the Website, or through third parties. Information collected automatically may include usage details, IP addresses, and other information collected through cookies, web beacons, and other tracking technologies.

Information You Provide to Us

The information we collect may include:

  • Information that you provide when establishing an account with us or placing an order on our Website.
  • Information when you enter a contest or promotion sponsored by us.
  • Records and copies of your correspondence if you contact us, including email, voice, and chat transcripts.
  • Your responses to surveys that we might ask you to complete for research purposes.
  • Details of transactions when you make a purchase from us.
  • Information regarding your participation in a rebate or warranty program offered by us or a third party.

Information from Cookies and Other Technologies

As you navigate and interact with our Website, we may automatically collect certain information about your equipment, browsing actions, and patterns, including:

  • Cookies: Small files placed on the hard drive of your computer or device.
  • Web Beacons: Small electronic files that record data about visits to or transactions made on the Site.
  • Flash Cookies: Local stored objects that collect and store information about your preferences and navigation on our Website.

Take Control of Your Privacy Today

Your privacy is our priority. Contact us now to learn more about how we protect your information and ensure your online security. Reach out to our Data Protection Officer at Sales@MH-USA.com or call us at 800-326-4403 for any questions or concerns.

Our Use of Information We Collect

We may use or disclose information, including any Personal Information, we collect for one or more of the following purposes:

  • Present our Website and its contents to you.
  • Improve your experience on our Website.
  • Provide you with information, products, or services and to communicate with you about information that you request.
  • Carry out our obligations and enforce our rights arising from any contracts, terms, and conditions entered into between you and us.
  • Notify you about changes to our Website or any products or services we offer or provide through it.
  • Allow you to participate in interactive features on our Website.
  • Help us target specific offers to you and tailor our Website to your interests.
  • To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations.
  • To evaluate or conduct a merger, divestiture, stock sale, restructuring, reorganization, dissolution, or other sale or transfer of some or all of the Company’s assets.

Disclosure of Your Information to Others

We may disclose aggregated information about our users, and information that does not identify any individual, without restriction. In addition, we may disclose Personal Information that we collect or you provide as described in this privacy policy:

  • To Service Providers: Companies or individuals providing certain services to, or on behalf of, us.
  • To Credit Card Companies: If you place an order, the Personal Information you provide is transmitted to your credit card company to verify and authorize your purchase.
  • To Third Party Marketing Partners: For establishing business relationships with third parties whom we believe are trustworthy.
  • To Related Companies: Sharing your postal and e-mail address, telephone number(s), customer preferences, and purchase history with other subsidiaries and affiliates of our parent company.
  • To Shippers: Sharing your information with third-party shippers to deliver your product(s).

Law Enforcement and Protection of Users

To the extent permitted by law, we will disclose Personal Information to government authorities or third parties pursuant to a legal request, subpoena, or other legal process. We may also use or disclose your information as permitted by law to perform charge verifications, report or collect debts owed, fight fraud, or protect our rights or property as well as those of our affiliates, customers, or users.

Aggregate Information

We provide aggregate information to some of our business partners. This information is used in a collective manner and does not identify you individually in any way. We collect and share aggregate information to know more about the general profile of our customers so we can improve your shopping experience.

Data Security and Protection

We employ 128-bit encryption technology in all areas of the Site that require you to provide your personal or account information. The Site utilizes industry-standard firewalls and Secure Sockets Layer (SSL) technology to allow for the encryption of potentially sensitive Personal Information, such as your name, address, and credit card number.

Your Responsibility

The safety and security of your information also depend on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Stay Informed and Protected

Don’t miss out on important updates about your privacy. Subscribe to our newsletter and stay informed about the latest privacy practices and security measures. Click here to subscribe now and take charge of your privacy with MH USA!

GDPR Compliance

The Data Controller of the information collected is NationWide Shelving and Automated Storage Solutions Inc, DBA MATERIAL HANDLING USA. The Data Protection Officer can be reached via email at Sales@MH-USA.com

Your Legal Rights

European Union individuals have certain rights in relation to Personal Information, including:

  • Right to Access, Correct, and Delete Your Personal Information: You have the right to request access to the Personal Information that we hold about you and request that we correct any inaccuracies or delete your information.
  • Right to Restrict the Processing of Your Personal Information: You have the right to restrict the use of your Personal Information.
  • Right to Data Portability: You have the right to receive such Personal Information in a structured, commonly used, machine-readable format.
  • Right to Object to the Processing of Your Personal Information: You can object to any processing of your Personal Information which has our legitimate interests as its legal basis.

How to Exercise Your Rights

If you would like to exercise any of the rights described above, please send a request to our Data Protection Officer at Sales@MH-USA.com.

Cross-border Transfer of Information

Our servers and systems are maintained in the United States.

Retention

We will retain your data for the period necessary to fulfill the different purposes outlined in this policy, which will generally be for seven years.

Corrections/Information; Removal Opt-Out

Corrections or updates to your account information can be made online once you have logged onto the mh-usa.com site. Simply click on the “My Account” button, located in the top right-hand corner of the page.

Business Transfer

We may transfer or assign any customer information, including Personal Information, owned, under the control of, or received by the Company or its affiliates, in connection with a merger, divestiture, stock sale, restructuring, reorganization, dissolution, or other sale or transfer of some or all of the Company’s assets.

Changes to Our Privacy Policy

It is our policy to post any changes we make to our privacy policy on this page. If we make material changes to how we treat our users’ Personal Information, we will notify you through a notice on the Website home page.

Privacy Notice for California Residents

This Privacy Notice for California Residents supplements the information contained in MATERIAL HANDLING USA’s Privacy Policy and applies solely to all visitors, users, and others who reside in the State of California.

Information We Collect

We collect information that identifies, relates to, describes, references, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer, household, or device.

Use of Personal Information

We may use or disclose the personal information we collect for one or more of the following purposes:

  • Present our Website and its contents to you.
  • Improve your experience on our Website.
  • Provide you with information, products, or services and to communicate with you about information that you request.
  • Carry out our obligations and enforce our rights arising from any contracts, terms, and conditions entered into between you and us.
  • Notify you about changes to our Website or any products or services we offer or provide through it.
  • Allow you to participate in interactive features on our Website.

Secure Your Data with Us

Ensure your personal information is in safe hands. Visit your account settings to review and update your privacy preferences. Click here to manage your privacy settings today and keep your data secure with MATERIAL HANDLING USA!

Sharing Personal Information

We may disclose your personal information to a third party for a business purpose. When we disclose personal information for a business purpose, we enter a contract that describes the purpose and requires the recipient to keep that personal information confidential.

Your Rights and Choices

The CCPA provides consumers (California residents) with specific rights regarding their personal information. This section describes your CCPA rights and explains how to exercise those rights.

Access to Specific Information and Data Portability Rights

You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months. Once we receive and confirm your verifiable consumer request (see Exercising Access, Data Portability, and Deletion Rights), we will disclose to you:

  • The categories of personal information we collected about you.
  • The categories of sources for the personal information we collected about you.
  • Our business or commercial purpose for collecting or selling that personal information.
  • The categories of third parties with whom we share that personal information.
  • The specific pieces of personal information we collected about you (also called a data portability request).

If we sold or disclosed your personal information for a business purpose, two separate lists disclosing:

  1. Sales, identifying the personal information categories that each category of recipient purchased.
  2. Disclosures for a business purpose, identifying the personal information categories that each category of recipient obtained.

We do not provide these access and data portability rights for B2B personal information.

Deletion Request Rights

You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request (see Exercising Access, Data Portability, and Deletion Rights), we will delete (and direct our service providers to delete) your personal information from our records, unless an exception applies.

We may deny your deletion request if retaining the information is necessary for us or our service provider(s) to:

  1. Complete the transaction for which we collected the personal information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, or otherwise perform our contract with you.
  2. Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.
  3. Debug products to identify and repair errors that impair existing intended functionality.
  4. Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law.
  5. Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 et. seq.).
  6. Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information’s deletion may likely render impossible or seriously impair the research’s achievement, if you previously provided informed consent.
  7. Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us.
  8. Comply with a legal obligation.
  9. Make other internal and lawful uses of that information that are compatible with the context in which you provided it.

We do not provide these deletion rights for B2B personal information.

Exercising Access, Data Portability, and Deletion Rights

To exercise the access, data portability, and deletion rights described above, please submit a verifiable consumer request to us by either:

  • Calling us at 800-326-4403
  • Emailing us at Sales@MH-USA.com

Only you, or someone legally authorized to act on your behalf, may make a verifiable consumer request related to your personal information.

You may only make a verifiable consumer request for access or data portability twice within a 12-month period. The verifiable consumer request must:

  • Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative.
  • Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.

We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you.

Making a verifiable consumer request does not require you to create an account with us.

We will only use personal information provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request.

Response Timing and Format

We endeavor to respond to a verifiable consumer request within forty-five (45) days of its receipt. If we require more time (up to forty-five (45) days), we will inform you of the reason and extension period in writing.

We will deliver our written response by mail or electronically, at your option.

Any disclosures we provide will only cover the 12-month period preceding the verifiable consumer request’s receipt. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests, we will select a format to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance.

We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

Non-Discrimination

We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not:

  • Deny you goods or services.
  • Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties.
  • Provide you a different level or quality of goods or services.
  • Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.

Join Our Privacy Community

Be part of a community that values your privacy. Connect with us on social media for updates, tips, and best practices on protecting your personal information. Follow us on our social channels and stay connected with MATERIAL HANDLING USA!

Changes to This Notice

We reserve the right to amend this privacy notice at our discretion and at any time. When we make changes to this privacy notice, we will post the updated notice on our Website and update the notice’s effective date. Your continued use of our Website following the posting of changes constitutes your acceptance of such changes.

Contact Information

If you have any questions or comments about this notice, the ways in which MATERIAL HANDLING USA collects and uses your information described herein, your choices and rights regarding such use, or wish to exercise your rights under California law, please do not hesitate to contact us at:

  • Phone: 800-326-4403.
  • Email: Sales@MH-USA.com
  • Postal Address: MH USA, 222 S Main St. 5th Floor, Salt Lake City, UT 84101, Attn: Data Protection Officer.

Why Choose Us?

Over 30 Years Of Experience

We design and install the right storage solutions for your specific needs

Custom
Options

We offer a range of customizable options to meet your unique needs

Customer Satisfaction

We are committed to excellent service and support, ensuring satisfaction with every purchase

Competitive Pricing

We offers competitive pricing, making it easy to find a solution that fits any budget

How It Works

Experience the streamlined process of Material Handling USA, guiding you from consultation to implementation with personalized solutions and ongoing support.

mh-usa process

Frequently Asked Question

This privacy policy explains how MH USA collects, uses, discloses, and protects your personal information.

We collect personal information like your name, address, email, payment details, and technical data such as IP addresses.

We use your information to provide, improve, and personalize our services and communications.

Yes, we share your information with service providers, credit card companies, marketing partners, related companies, and shippers.

We use 128-bit encryption, firewalls, and SSL technology to safeguard your personal information.

Under GDPR, you have rights to access, correct, delete, restrict processing, and transfer your personal information.

You can exercise your rights by contacting our Data Protection Officer at Sales@MH-USA.com.

We retain your data for seven years or as required to fulfill our legal and business obligations.

Yes, you can opt-out by emailing us at Sales@MH-USA.com or clicking the unsubscribe link in our emails.

We will post any changes to this privacy policy on our Website and notify you of significant updates.

Tate W. Curtis

Space Coordinator, United States Department of Agriculture

The Team provided a highly professional service from start to finish.

“ They always available for meetings and questions, firsts, in figuring out what system would work best for our needs then by assessinh how much shelving space would be required for our existing as well as future needs, and , finally, by insuring the timely delivery and quality installation of the product. ”

Sharon L. Hancey

First District TCE of Administrative Office of the Courts

The team was very supportive

“ They were extremely attentive in assessing our needs in Logan. They provided several plans to show us our shelving options. ”

Julie Froff

Assistant Clerck of
Third District Court

We Also appreciated, at the time of installation, the courteous and professional manner in which the installers conducted themselves.

“ We have been using the system now for about six moths and are happy to report that it has been a wonderful addition to our office. It is easy to operate and keeps our filing area neat and organized, and most importanly, providers us with unlemited space for growth at this time. We are completely satisfied with your product. ”

Lila Abersold

Visual Arts Coorndinator of Utah Arts Council

They were also great to work with.

“ The track and system Material Handling USA recently installed is working very well Your isntallation people were able to adjust the tracks on the uneven floor in our storage space. ”

Nancy Herd

Human Resources Manager of Ray Quinney & Nebeker

You guys are great! Thanks so much for working so hard to getus into our new space.

“ Thank you a million times for the these killer Jazz tickets! I am just so excited to go and rub shoulders with every other "pretentious" person in Material Handling USA! How Awesome! ”


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